Returns Policy

Thank you for shopping at Greener Goods. We strive to provide high-quality  products and excellent customer service. Please review our Terms and Conditions carefully before making a purchase.

1. Returns Policy:

1.1. Due to the ‘made to order’ nature of our signage products we do not offer returns, exchanges or refunds for any reason other than manufacturing defects or errors on our part.

2. Manufacturing Defects:

2.1. We check the quality of every sign prior to shipping but in the unlikely event that you receive a signage product with a manufacturing defect or error, please contact us within 48 hours of receiving your order.

2.2. To process a return or exchange for a defective product, we may require photo evidence or other documentation to verify the defect or error.

2.3. If the defect or error is confirmed, we will provide a replacement product at no additional cost to you. Alternatively, we may offer a refund or store credit, at our discretion.

3. Damaged Shipments:

3.1. While we take utmost care in packaging and shipping our products, damages may occur during transit. If you receive a shipment with visible damage to the packaging, please inspect the contents immediately upon delivery.

3.2. If you discover that a product is damaged as a result of shipping, please contact us within 24 hours of receiving your delivery and provide photo evidence of the damage.

3.3. We will work with you to resolve the issue and may offer a replacement product or compensation, depending on the extent of the damage and our available inventory.

4. Order Cancellations:

4.1. Once an order has been placed and confirmed, it cannot be cancelled or modified. Please review your order carefully before proceeding to checkout. If you have made a mistake ordering custom signage then please email us immediately at hello@greenergoods.au.

5. Customer Satisfaction:

5.1. Your satisfaction is important to us, and we strive to ensure that you receive the products as described and in good condition.

5.2. If you have any questions, concerns, or feedback regarding your order, please don't hesitate to contact us. We are here to assist you and address any issues you may encounter.

6. Contact Us:

If you need further assistance or have any questions about our terms & conditions, please contact us at hello@greenergoods.au.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions. Thank you for choosing Greener Goods.