Frequently asked questions

General questions

What is the turnaround time for orders?

If a product is not in stock then please refer to the product description for current lead times. Different finishes have varying lead times. If you have signage as part of your order then all items will ship when all the signage is available. Please refer to the lead times noted under the signage product description. If you require other items sooner and the signage is not in stock then we would advise making two seperate orders.

Do you offer discounts?

We may offer discounts on large orders or signage orders with a high quantity. Please contact us at hello@greenergoods.au for a custom quote.

What are your shipping options?

We offer standard and express shipping options with Australia Post. Shipping costs and delivery times may vary depending on your location and the size of your order. You can view shipping options and costs during the checkout process. Please refer to our shipping information page here.

 

What is your return policy?

Please review our return and refund policy here.

 

Signage questions

Can I customise my signage?

Yes our signage products can be customised with your own text and powdercoat colours for large orders. Please e-mail us at hello@greenergoods.au for a customisation enquiry.

Do you offer discounts for large orders? 

If the order is a quantity of over 30 signs then please email us at hello@greenergoods.au for a custom quote.

Can the signs be installed outside?

Our signs have been designed for indoor use only, we have not tested them for outdoor use.

What if I receive damaged or incorrect signage?

If you receive damaged or incorrect signage, please contact us immediately within 48 hours. We will work to resolve the issue and provide a replacement or refund as necessary.

Do you offer installation services?

We do not offer installation services ourselves but we do provide you with a template and mounting options. Please refer to the Signage Installation Guide here.

 

Haven't answered your question? Email us at hello@greenergoods.au